Complaints

Complaints in Kunesti

At Kunesti, we make every effort to ensure our garden furniture meets your expectations. However, if a product you purchased is defective, you can file a complaint. Below, you'll find information on how to do so.

Your rights

As a consumer, you have the right to file a complaint if the purchased product is defective. We are responsible for product defects under the terms of the Civil Code.

How to file a complaint?

You can file a complaint in two ways:

In writing: Send a letter to: Kunesti Dorota Gapińska, ul. Powązkowska 42/51, 01-797 Warsaw

By e-mail: Fill out the complaint form

What should your complaint include?

To enable us to process your complaint efficiently, please provide the following information:

  • Your contact details:
    • Name and surname
    • Email address
    • Phone number
  • Order number or purchase date
  • A detailed description of the product defect
  • Date of detection of the defect
  • Your request:
    • How would you like us to resolve the issue? You can request a repair, replacement, a price reduction, or a refund (if the defect is major).

Make your complaints process easier

Although it's not mandatory, we recommend using our complaints form. You can find it here. Using the form will help ensure you provide all the necessary information, which will speed up the processing of your complaint.

How long does it take to process a complaint?

We have 14 days from the date we receive your complaint to review it. We will inform you of our decision by email or phone. If we do not respond within 14 days, your complaint has been deemed accepted.

How will we resolve your complaint?

If your complaint is accepted, we will endeavor to resolve it in the most favorable manner possible for you. Depending on your request and capabilities, we may:

  • Repair the product
  • Replace the product with a new one, free from defects
  • Lower the price of the product
  • I'll refund your money

Costs related to a complaint

If your complaint is accepted, we will cover the costs of returning the defective product. We will coordinate the shipping method with you.

Information for Entrepreneurs

If you are an Entrepreneur, please remember that our liability under warranty is limited to the maximum extent permitted by law.

We hope this information is helpful. Please contact us with any questions.