To cancel your Kunesti furniture order, please contact the store's customer service by email at sklep@kunesti.com or by calling +48 884 541 888. If you wish to return your purchased furniture, you have 30 days from the date you received it to do so. To do so, inform the store of your intention to withdraw from the contract, and the logistics department will schedule a pickup date. Before pickup, please secure the furniture appropriately, for example, by wrapping it in stretch foil, and hand it over to the driver at the front of the building.

To return Kunesti furniture, please send an email to sklep@kunesti.com . Returns can be made within 30 days of receiving your order. Return costs are the responsibility of the customer – the furniture must be returned either by the customer themselves or via a courier. The product must be properly secured and sent to the warehouse address: Kunesti, ul. Księdza Salka 4, 26-922 Zajezierze, Masovian Voivodeship.

Kunesti offers an extended returns period of up to 30 days from the date of receipt of the product. To exercise this right, please send a request to the following email address: sklep@kunesti.com . Return costs are covered by the customer, who should arrange transport themselves or use a courier service. Furniture should be properly secured and returned to the warehouse address: Kunesti, ul. Księdza Salka 4, 26-922 Zajezierze, Masovian Voivodeship.

If you have received a damaged product from Kunesti, please follow these steps:

1. Take photos of any damage to the product and packaging immediately (preferably immediately after unpacking).
2. Please contact customer service by sending an email to sklep@kunesti.com , attaching photos and a description of the damage.
3. In your report, please provide your order number , your contact details and a brief description of the situation.
4. Wait for a response – the complaints department will inform you about the next steps, such as replacement, repair or refund.

Important: It is worth reporting damage as soon as possible – preferably within 2-3 days of receiving the shipment.

To file a complaint with the Kunesti store, follow the steps below:

1. Prepare documentation – take photos of the damaged or defective product and, if possible, the packaging. Note the order number and describe the problem.
2. Send a complaint to the e-mail address: sklep@kunesti.com or fill out the form in the complaints tab.
3. Wait for a response – the store has 14 calendar days to respond to your complaint. Failure to respond within this timeframe will constitute acceptance of your complaint.

Under Polish consumer law, the seller is obligated to respond to your complaint within 14 calendar days of receiving it. Failure to respond within this timeframe means that the complaint has been deemed justified in terms of the requests presented, such as repair, replacement, price reduction, or withdrawal from the contract.

In the case of the Kunesti store, after submitting a complaint, you should receive a response within 14 days. If you do not receive a response within this timeframe, your complaint will automatically be deemed justified.

It's worth remembering that the 14-day deadline is counted from the day the seller receives your complaint. The response should be delivered in a timely manner so that you can review it within that time.

To return furniture purchased at the Kunesti store, please send it back at your own expense to the warehouse address:

Kunesti
Księdza Salka Street 4
26-922 Zajezierze
Masovian Voivodeship

Important information regarding returns:

• Return costs are borne by the customer.
• Transport must be organised yourself or through a courier company.
• Before shipping, furniture should be properly protected, e.g. wrapped in stretch foil, to prevent damage during transport.
• The return period is 30 days from the date of receipt of the product.
• Return requests should be sent to the following email address: sklep@kunesti.com .

After receiving and checking the returned goods, the store will issue a refund within 7–14 days.